Overview
Our refund and returns policy is valid for 6 to 10 business days from the date of purchase.
If this period has passed, unfortunately, we are unable to offer you a full refund or exchange.
To be eligible for a return:
- The item must be unused, undamaged, and in the same condition that you received it.
- It must be returned in its original packaging.
Non-Returnable Items
The following items are non-returnable:
- Customized or personalized products
- Broken items (due to customer mishandling)
- Used items
Return Requirements
To process your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
Refunds
Once we receive and inspect your return, we will notify you via email of the approval or rejection of your refund.
If your return is approved, a refund will be issued to your original method of payment within a few working days.
Sale Items
Only regular-priced items are eligible for refunds.
Sale or discounted items are non-refundable.
Exchanges
We only replace items if they are defective or damaged.
If you need to exchange an item for the same one:
- Email us at info@alnafeesgifts.com
- Or share item photos via WhatsApp: +971 50 8686 977
Shipping Returns
To return your product, please contact us at:
📧 info@alnafeesgifts.com
You will be responsible for your own shipping costs for returning your item. These costs are non-refundable. If a refund is issued, the cost of return shipping will be deducted from the total refund amount.
For high-value items, we recommend using a trackable shipping service or shipping insurance, as we cannot guarantee receipt of your returned item.
Need Help?
For any questions related to returns or refunds, feel free to contact us:
📧 info@alnafeesgifts.com
📱 WhatsApp: +971 50 8686 977