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AL Nafees Gifts ("we", "us", "our") is committed to protecting the privacy of visitors to our website and customers who purchase our promotional gifts, corporate branding, printing and signage products. This Privacy Policy explains how we collect, use, store and protect your personal data in accordance with UAE Federal Decree-Law No. 45 of 2021 on the Protection of Personal Data ("PDPL") and its executive regulations.
Information We Collect
We may collect the following categories of personal data:
- Order & account information: name, company name, email address, phone number, billing and delivery address, and order history.
- Contact form submissions: details you provide when requesting a quote, sample or general enquiry.
- Newsletter & marketing: your email address when you subscribe to updates, offers or promotions.
- Payment information: processed securely through our payment partner N-Genius; we do not store your full card details on our servers.
- Technical data: IP address, browser type, device information and cookies collected automatically when you browse our website.
How We Use Your Information
We use your personal data to:
- Process, fulfil and deliver your orders, including custom branding and printing jobs.
- Respond to enquiries, quote requests and customer support tickets.
- Send order confirmations, shipping updates and invoices.
- Send newsletters, offers or promotional communications where you have given consent (you may unsubscribe at any time).
- Improve our website, products and services.
- Comply with UAE legal, tax and accounting obligations.
Payment Processing
All online payments are processed through N-Genius, a PCI-DSS compliant secure payment gateway. AL Nafees Gifts does not store your full card number, expiry date or CVV — these are handled directly and securely by our payment processor.
Sharing of Information
We do not sell your personal data. We may share necessary information with:
- Courier and delivery partners to fulfil your order.
- Our payment processor, N-Genius, to process transactions.
- Service providers who support our website hosting, email and business operations, under confidentiality obligations.
- UAE government authorities or law enforcement where required by law.
Data Retention
We retain personal data only for as long as necessary to fulfil the purposes described in this policy, including any legal, accounting or tax retention requirements under UAE law (for example, commercial and tax records are generally retained for at least five years). Marketing data is retained until you withdraw your consent.
Your Rights Under the PDPL
Subject to applicable law, you have the right to:
- Request access to the personal data we hold about you.
- Request correction of inaccurate or incomplete data.
- Request deletion of your personal data, where applicable.
- Object to or restrict certain processing of your data.
- Withdraw consent to marketing communications at any time.
- Request a copy of your data in a portable format.
To exercise any of these rights, please contact us at info@alnafeesgifts.com.
Cookies
Our website uses cookies and similar technologies to keep the site functioning correctly, remember your preferences and understand how visitors use our website. You can control or disable cookies through your browser settings at any time.
Security
We implement reasonable technical and organisational measures to protect your personal data against unauthorised access, loss, misuse or alteration.
Children's Privacy
Our website and services are not directed at children under the age of 18, and we do not knowingly collect personal data from minors.
Tax Registration Number
Our Tax Registration Number (TRN) is as published on our website and invoices.
Governing Law & Jurisdiction
This Privacy Policy is governed by the laws of the United Arab Emirates. Any disputes shall be subject to the exclusive jurisdiction of the courts of Ajman, UAE.
Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date.
Contact Us
If you have any questions about this Privacy Policy or how we handle your data, please contact us at info@alnafeesgifts.com or visit our showroom in Ajman, United Arab Emirates.